Shipping policy

Shipping Policy
Effective date: September 12, 2026

We currently ship orders to the United States. Orders are processed within 1–2 business days, excluding weekends and holidays. During promotions or peak periods, processing may take a little longer.

Shipping times and rates
Shipping options and rates are calculated and displayed at checkout based on your order and delivery location.

Estimated delivery times after your order ships are:

Standard shipping: 3–5 business days
Expedited shipping: 1–2 business days
Free shipping: 5–8 business days, if applicable
Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect address information, or customs processing.

Order tracking
Once your order ships, we’ll email you a confirmation containing tracking information. Please allow up to 24–48 hours for tracking details to become active.

Address changes
Please contact us as soon as possible if you need to change your shipping address. We can’t guarantee that address changes can be made after an order has been submitted or shipped.

Missing, delayed, or damaged orders
If your order has not arrived within the estimated delivery window, please contact us at info@bluerootcoffee.com with your order number.

If your package arrives damaged, please contact us within 5 days of delivery and include photos of the packaging and damaged items so we can help resolve the issue.

International orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout. We are not responsible for delays caused by customs.

Incorrect or undeliverable addresses
If an order is returned because of an incorrect or incomplete address, we’ll contact you about available options. Additional shipping charges may apply to resend the order.

Contact
For shipping questions, contact us at info@bluerootcoffee.com.